There are many IT companies that will offer to take on various projects, complete these projects and hand back the deliverable at the end of the project.

This however does not address the original issue which required an organisation to reach out for assistance with a project in the first place. Due to perhaps a lack of experience internally, for day-to-day support to deliver the project, to believe these same teams can support such a deliverable after delivery would not be sensible.

As such Springmark looks to integrate with an organisation from day one when undertaking a project, this means working directly with internal teams, support, technical, project management and stakeholders/project sponsors on every step of the project.

To put it simply, the goal is to ensure not only the project deliverable is achieved in a cost and time effective manner, but also day-to-day teams can support the deliverable due to direct involvement in that deliverable.

The Springmark model is to have a high level of involvement during the delivery of a project, but then rather than having the project signed off, with the support teams left to work out how to support the deliverable, we aim to have upskilled these teams during the project delivery - and then over an agreed time frame withdraw from the project, allowing support teams to raise questions and get answers quickly and effectively, until entirely self-sufficient.

As well as being an integral component of wider solutions provided by Springmark, cyber security in its own right is becoming a higher priority in existing IT environments, this is very much the case when cloud based solutions have been implemented with “off the shelf” security applied.

This is deliberately defaulted in a way to ensure the environment can be created quickly and enable clients using this environment to do so swiftly.

It is very much the case that SMEs are being asked to provide very specific details around cyber security, especially when engaging with larger multi nationals.

Without specific knowledge, these requirements can appear overwhelming, to the extent that even day-to-day IT support teams require some assistance to bring systems in-line with customers’ requirements and enables such teams to gain the knowledge required to support the environment day-to-day.

It can be tempting to sign off requirements as met, in order to commence working with new customers, this is something Springmark discourages, as any data loss as a result of requirements not being met that have been signed off, has potential ramifications that need to be understood.

If such requirements are not in place at the commencement of engaging with a new customer, a plan drawn up with the customer’s cyber security team, and planned deployment dates of any requirements that are not yet in place, will in most cases be accepted by the customer.

Springmark believes that day-to-day support time is best spent supporting the organisation’s end users. It is rare that an organisation stops and looks at the number of hours spent each week doing tasks that can be automated with AI.

Springmark is proud of its unique placement to provide solutions that reduce the burden of such tasks from the day-to-day support teams. The end users’ experience is greatly enhanced as a result of automation, as without additional staff costs, there is a higher availability of support teams to end users as support teams are no longer required to spend time doing repetitive tasks that IA can do.

Springmark has been implementing AI solutions since 2020, hence our experience in AI solutions is years ahead of the industry as a whole.

There are many organisations who have support teams manually doing repetitive tasks, in many cases some sort of request is raised and a human has to work through these requests.

A human can only work so fast, only read a request so fast, then action that request. Automation of such things can do many transactions per second, meaning a better end user delivery of service experience as the request is actioned much faster and frees up support team time to do what they are best at: supporting the organisation’s end users.

In short, the purpose of AI and automation is to take this burden away from support teams, allowing these teams to really support people.

Springmark prides itself on the delivery of projects on time and within budget.

We understand that different organisations work in different ways, that maybe a fixed price deliverable is required, removing the risk of the budget being insufficient, as unexpected variables are removed.

It maybe a preference to buy consultancy hours upfront, which means these hours can be drawn down on demand, this is in most cases how we leave a project, so the day-to-day support teams have direct access to the Springmark team as a project moves into BAU.

Springmark does not charge a retaining fee, if a number of hours support are purchased, these hours are valid until such a time that those hours purchased have been spent supporting our customer.

The above are just an example of how we can engage, specific requirements can, in most cases, be accommodated. We are always happy to discuss how we can help.